Terms and conditions | Demo Plumbing

These terms apply when you use this website or book a job with Demo Plumbing. They don’t take away any of your rights under the Australian Consumer Law.

About us

Business: Demo Plumbing
ABN: 00 000 000 000
QBCC licence: 0000000
Address: 00 Example Street, Geebung QLD 4034
Phone: 0491 570 110
Email: office@demoplumbing.example

Quotes and prices

The prices on this website are typical starting prices and include GST. They’re a guide, not a quote.
Before we start any work, we give you a fixed price in writing for the job we’ve described. That’s the price you pay for that work.
If we find something that changes the job, like a cracked pipe inside a wall, we stop and give you a new price before going any further. We never do extra work without your OK.
Written quotes are valid for 30 days.
There’s no call-out fee between 7am and 5pm, Monday to Friday. Outside those hours there’s a $95 after-hours fee, and we’ll tell you about it before we come out.

Arrival windows and the late credit

When you book a job, we give you a two-hour arrival window and text you when we’re on the way.
If we arrive after the window closes, we take $50 off that job’s final bill. It comes off the bill rather than being paid in cash, and it applies once per job.
It doesn’t apply to emergency call-outs, where we give you an estimated arrival time instead. It also doesn’t apply if the visit is moved at your request, or if we can’t get into the property at the booked time.

Your part

Give us safe access to the work area, and tell us about anything we should know first, such as pets, damaged wiring, or building materials that might contain asbestos.
Tell us where your water and gas meters are, if you know.
If we find something unsafe, we’ll stop and talk through the next steps with you before going on.

Payment

Payment is due when the job is finished, by card or bank transfer.
You can pay an invoice online by card from the “Pay your bill” section of this website. Online payments are processed by Stripe, and your receipt is emailed to you.
For hot water systems and larger jobs, we may ask for a deposit to cover parts. Your quote will say if we do.

Cancelling or moving a booking

There’s no charge to cancel or move a booking if you tell us before we set out.
If you cancel an after-hours call-out after we’ve set out, the $95 after-hours fee still applies.
If we need to move your booking, we’ll tell you as early as we can and offer the next available time.

Our 12-month workmanship guarantee

This guarantee is given by Demo Plumbing, 00 Example Street, Geebung QLD 4034, phone 0491 570 110, email office@demoplumbing.example. We also include it with every invoice.

What it covers

If the workmanship on a job we did fails within 12 months of the day we finished it, we’ll come back and fix it at no cost to you. Parts and appliances we supply also come with their manufacturer’s warranty, and we’ll help you claim on it.

What it doesn’t cover

Damage from misuse or accidents, and work that someone else has changed or repaired since we finished.

How to claim

Call, text or email us within the 12 months. Tell us your name, your address and what’s gone wrong, and send photos if you can.

What we’ll do

We’ll arrange a visit within two business days to look at the problem. If it’s covered, we’ll fix it free of charge.

Costs

We pay all the costs of a claim under this guarantee, including parts, labour and the call-out. If you have to spend money to make a claim, send us the receipts and we’ll pay you back within 14 days.

The benefits of this guarantee are in addition to your other rights and remedies under the law.

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Our responsibility

Nothing in these terms takes away your rights under the Australian Consumer Law, including the consumer guarantees.
We’re responsible for loss or damage caused by our work or our carelessness.
We’re not responsible for existing pipes, fittings or appliances that we didn’t work on, but we’ll tell you if we notice a problem with them.

Using this website

The information on this website is general and isn’t a quote.
The words and design on this website belong to Demo Plumbing. The photos are used under the Unsplash License.
We try to keep the website accurate and available, but it may sometimes be out of date or offline.
Our privacy policy explains how we handle your personal information.

Complaints

If something isn’t right, call or email us first. We’ll reply within two business days and work with you to fix it.

If you’re still not satisfied, you can lodge a defective work complaint with the Queensland Building and Construction Commission, or make a consumer complaint to the Office of Fair Trading Queensland.

The law that applies

These terms are governed by the law of Queensland, Australia. If we change them, we’ll update this page and the date at the top. The terms that applied when you booked are the ones that apply to your job.